FAQs

How much does delivery cost?

Delivery is free for all UK mainland deliveries.

 

What ink do you use?

We use eco-friendly, vegetable based inks as we believe that printing should be as kind to our environment as possible.

 

How do I register or create an account?

To create an account click the "person" icon at the top right hand corner of the page. Under the 'Sign in' button you will see a 'Create Account' tab. 

 

How do I submit artwork and design?

You can use the 'Upload File' tab on the product page, or alternatively you can contact us via our Live chat and we can provide alternative options. 

We accept a variety of different formats such as PS, AI, ID, PDF, JPEG and PNG.

 

What is the maximum file size for uploading my artwork?

The 'Upload Artwork' tab only accepts artwork files up to 10MB in size. However, we understand artwork will often be of larger formats, for this we ask you to please use WeTransfer and send the file(s) to george@paddleprint.co.uk. If you are uploading more than one piece of artwork please ensure all files are clearly labelled. 

 

How do I change an order? 

To change an order you will need to contact us as soon as possible. The best option is getting in touch via our Live chat.

Please note that we have a very quick turnaround time and your order may have already been processed. However, we will always do our very best to get your order changed. 

  

I have ordered a product with Spot UV finishing, how do I let you know where to apply it?

We recommend using a program like Adobe Illustrator or Photoshop, creating a new layer called 'Spot UV' and indicating where you’d like it, using 100% Magenta to highlight the area.

 

Do you offer business credit accounts?

We can arrange a credit account for your business, however there are certain criteria that you will need to meet. Please speak to our team via Live chat to find out more. 

 

Why do I have VAT on my order?

Some types of printing are subject to VAT depending on the content of the artwork being printed on them. For example, a flyer is normally zero rated, however, if the artwork being printed onto it contains a form, or could be deemed to be a voucher (e.g. bring this flyer with you and receive 10% off your meal) then the item becomes standard rated, and VAT will have to be charged on it.

All business stationary, posters, roller banners and exhibition stands are subject to VAT.

This is only a small snippet of the VAT rules for printed products for more information please see the UK government website www.gov.uk/business-tax/vat